Changes and returns:
For Peninsular Spain, Portugal.
The change may be made in a period of 30 calendar days.
The return period shall be 14 calendar days from receipt of the order.
Request for change and/or fault or product defect:
To make the request for exchange or refund, you can do it from your customer file on the web, communicating the change or refund and in 24-48hr, we will contact you to process it.
You can also get in touch by calling 982061511 from Monday to Friday during business hours.
Through the chat available on the website (from 10.00 to 22.00)
You simply have to contact us, and we will facilitate the whole process.
Request for refund and procedure:
You can request a refund from your customer file on the website by submitting a request. We will contact you to help you with your procedure or to clarify any doubts.
You can also contact us by telephone at 982061511 from Monday to Friday during business hours.
By using the chat available on the website (from 10.00 to 22.00).
By e-mail: i'm sorry to hear that
Upon receipt of confirmation of such return (by any of the above means), the customer may proceed to dispatch the goods by whatever means he considers most appropriate, bearing in mind that: the costs shall be borne by the customer. What. The package shall be sent to:
SHOES FOR SPECIAL FEET, S.L.
The Avda. Terra Chá No. 12, located in Feira do Monte
27377 Spit it out, Lugo.
Telf. Manufacture from materials of any heading
Upon receipt of the parcel, the perfect condition of the parcel shall be checked and the full amount invoiced shall then be reimbursed by the same method of payment by which the order was placed.
The product must be in perfect condition, with its accessories and original packaging. Please note that we will not be able to proceed with the refund if we receive products that are already used, damaged or in a different packaging (shoe box).
Obviously, since it is a product like shoes, we are aware that you have to try it and walk on it. That's why the shoes don't wear out. In case of dirty, marked or worn shoes, RETURN will NOT be accepted.
Procedure for changes:
Once requested change, we will contact you and request a pick-up on the agreed date and time. Once the date and time have been agreed, if the customer is not present at the time of collection, a second attempt shall be made. If this second attempt fails, the parcel must be sent by the customer using his own means and bearing the costs incurred.
Changes: Freeand(First shift). Subsequent changes at the customer's expense (€9.56)
Refund: full refund of the invoice amount of the order. The customer must get the package to us by HIMSELF.
Check and refund:
Once we have verified that the return is in accordance with the conditions set out, we will proceed to make the refund in the same payment method as the purchase was made within a maximum period of 10 days after receipt of the returned goods.
For orders outside the indicated locations (mainland Spain and mainland Portugal), shipping costs will be borne by the customer.